Postage and Packaging

Delivery is free for all orders placed over £60.00 which will be sent using Royal Mail Special Delivery.

All Orders below £60.00 are despatched in protective packaging and will be sent using Royal Mail Special Delivery which is £4.50, this has insurance included but any loss or damage will be the responsibility of the buyer to sort with Royal Mail. 

A signature is required upon receipt. If you are unavailable to sign for the product Royal Mail will leave a contact slip so you can collect your item. We aim to have all orders delivered within 3 - 5 days of the order being placed. In the unlikely event that your item will not reach you in this time we will e-mail you to advise you on the delay.

Over Sea's

We deliver to Europe and the rest of the world. Delivery is free for all Orders over £65.00 in Europe and over £80.00 for the rest of the world and will be sent using Royal Mail International Signed For, which includes compensation up to £36, any loss or theft will be the responsibility of the buyer.

Orders under £65.00 for Europe and the rest of the world will be sent using Royal Mail International Signed For, which includes compensation cover up to £36 so any loss or theft will be the responsibility of the buyer. This is charged at £6.00. Orders for the rest of the world under £80.00 will be sent using Royal Mail International Signed For and charged at £8.00. 

If you would like additional cover to insure the full value of your item please contact us at enquiries@silvergladejewellery.co.uk and we will arrange something for you. 

We aim to have all overseas orders delivered with in 5 - 8 days of the order being placed. In the unlikely event that the order is delayed we will e-mail you to advise you on the delay.

Exchanges and Returns

Returns
We offer a 10 day money back guarantee. If your item is not suitable then please firstly notify us by email, enquiries@silvergladejewellery.co.uk or telephone, 02476 634477, stating the reason for the return within 10 days of receipt. We do not accept returns unless they have been authorised either by email or telephone first. After 10 days we are more than happy to exchange the goods up to 28 days of purchase.

All goods returned must be returned in perfect condition with jewellery packaging, security tags still attached and received by us within 10 days of receipt. You are not able to return goods which have been worn or have had the security tags removed.

We recommend that you use Royal Mail Special Delivery to ensure the product arrives safely and is covered by insurance in the unlikely event of it getting lost or damaged. If recorded delivery is not used then we cannot accept any responsibility for any returns sent. Postage costs are not reimbursed. We strongly advise all customers to thoroughly inspect their purchase upon delivery before removing any tags and disposing of any packaging.

Faulty Items
In the unlikely event of any product defects we will offer an exchange, replacement, credit note or full refund on reciept of the faulty goods provided they are returned within the 10 day time period and complete with jewellery packaging. Should your item be faulty please contact us with the details of the fault, when you purchased the item and how you would like to be refunded. We do not accept returns unless they have been authorised either by email or telephone first.

In the case of faulty goods returned within 10 days we will refund any postage costs upon request.

Due to hygiene regulations we cannot accept returns of any intrusive jewellery such as Earrings and Body Jewellery etc, unless the item is faulty.

This returns procedure does not affect your statutory rights.

Please note all measurements are approximate and products may differ slightly from their description.

Secure Payment Online

We accept payment by most major credit and debit cards.

The transaction is processed using Protx secure payment services. Protx is approved by Lloyds TSB, Barclays, HSBC and Royal Bank of Scotland. Your information is encrypted so that your personal details cannot be read as the information is sent. This is done to ensure the safest environment for you to shop in.

Complaints

Please contact us at enquiries@silvergladejewellery.co.uk  or call us on 02476 634477

We will acknowledge all complaints within 5 working days.

We will also advise how long it will take to resolve the matter and keep you informed at all times.

Customer Services

If you have any questions or comments about an order or our products in general, please do not hesitate to contact us at enquiries@silvergladejewellery.co.uk  or call us on 02476 634477

We aim to respond to all enquiries within 48 hours.

Quality and Our Silver

All of our jewellery is hallmarked and carries the 925 stamp of quality.

We inspect all of our jewellery when it is purchased and before it is despatched to ensure that your purchase is of a high quality.

Hallmarked sterling silver is a precious metal and contains 92.5% silver. This is the legal standard of purity set by the Assay offices in Britain and is the standard used by most silver jewellery around the world. Pure silver is to soft to be used as jewellery as it is impractical so to make it more durable copper is normally used to strengthen it.

Caring for your Silver jewellery

Here are a few things that may be useful to jewellery owners;

• Try to keep you pieces apart so that they don’t rub together or get tangled.
• Silver needs to be cleaned regularly as it naturally tarnish’s in our atmosphere, although this is not recommended we recommend polishing your jewellery with a high quality silver cloth to maintain its original condition.
• Try to keep stones away from soaps etc as this can damage the stone over time.
• Some times silver will oxidise (turn black) when they come into contact with your skin. The natural acids in your skin can react to the additional metals that make up the silver.