Exchanges and Returns 

Returns

We offer a 7 day money back guarantee. If your item is not suitable then please firstly notify us by email or telephone stating the reason for the return within 7 days of receipt. We do not accept returns unless they have been authorised either by email or telephone first. 

After 7 days we are more than happy to exchange the goods up to 28 days of purchase.

All goods returned must be returned in perfect condition with jewellery packaging, security tags still attached and received by us within 7 working days of receipt. You are not able to return goods which have been worn or have had the security tags removed. 

We recommend that you use Royal Mail Special Delivery to ensure the product arrives safely and is covered by insurance in the unlikely event of it getting lost. If recorded delivery is not used then we cannot accept any responsibility for any returns sent. Postage costs are not reimbursed.  

We strongly advise all customers to thoroughly inspect their purchase upon delivery before removing any tags and disposing of any packaging. 

Faulty Items

In the unlikely event of any product defects we will offer an exchange, replacement, credit note or full refund on receipt of the faulty goods provided they are returned within the 7 working day time period and complete with jewellery packaging. Should your item be faulty please contact us with the details of the fault, when you purchased the item and how you would like to be reimbursed. We do not accept returns unless they have been authorised either by email or telephone first. 

Due to hygiene regulations we cannot accept returns of any intrusive jewellery such as Earrings and Body Jewellery etc, unless the item is faulty. 

This returns procedure does not affect your statutory rights. 

Please note all measurements are approximate and products may differ slightly from their description. 

Complaints

Please contact us at enquiries@silvergladejewellery.co.uk if you have any problems or call us on 02476 634477.

We will acknowledge all complaints within 3 working days. 

We will also advise how long it will take to resolve the matter and keep you informed at all times. 

Customer Services

If you have any questions or comments about an order or our products in general, please do not hesitate to contact us at info@silvergladejewellery.co.uk or call us on 02476 634477.

We aim to respond to all enquiries within 48 hours. 

Secure Payment Online

We accept payment by most major credit and debit cards. 

The transaction is processed using SagePay secure payment services. SagePay is approved by Lloyds TSB, Barclays, HSBC and Royal Bank of Scotland. It is a fully PCI certified service so all your details are secure.