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Terms and Conditions Postage and Packaging Delivery is free for all orders placed over £60.00 which will be sent using Royal Mail Special Delivery. All products below £60.00 are despatched in protective packaging and will be sent using Royal Mail Special Delivery which is £5.00. Both have insurance included and so any loss or theft will be covered and will be the responsibility of the buyer to investigate. A signature is required upon receipt. If you are unavailable to sign for the product Royal Mail will leave a contact slip so you can collect your item. We aim to have all orders delivered within 3 - 5 days of the order being placed. In the unlikely event that your item will not reach you in this time we will contact you to advise you on the delay. Exchanges and Returns Returns We offer a 7 day money back guarantee. If your item is not suitable then please firstly notify us by email or telephone stating the reason for the return within 7 days of receipt. We do not accept returns unless they have been authorised either by email or telephone first. After 7 days we are more than happy to exchange the goods up to 28 days of purchase. All goods returned must be returned in perfect condition with jewellery packaging, security tags still attached and received by us within 7 working days of receipt. You are not able to return goods which have been worn or have had the security tags removed. We recommend that you use Royal Mail Special Delivery to ensure the product arrives safely and is covered by insurance in the unlikely event of it getting lost. If recorded delivery is not used then we cannot accept any responsibility for any returns sent. Postage costs are not reimbursed. We strongly advise all customers to thoroughly inspect their purchase upon delivery before removing any tags and disposing of any packaging. Faulty Items In the unlikely event of any product defects we will offer an exchange, replacement, credit note or full refund on receipt of the faulty goods provided they are returned within the 7 working day time period and complete with jewellery packaging. Should your item be faulty please contact us with the details of the fault, when you purchased the item and how you would like to be reimbursed. We do not accept returns unless they have been authorised either by email or telephone first. Due to hygiene regulations we cannot accept returns of any intrusive jewellery such as Earrings and Body Jewellery etc, unless the item is faulty. This returns procedure does not affect your statutory rights. Please note all measurements are approximate and products may differ slightly from their description. Secure Payment Online We accept payment by most major credit and debit cards. The transaction is processed using SagePay secure payment services. SagePay is approved by Lloyds TSB, Barclays, HSBC and Royal Bank of Scotland. It is a fully PCI certified service so all your details are secure. Complaints Please contact us at enquiries@silvergladejewellery.co.uk if you have any problems or call us on 02476 634477. We will acknowledge all complaints within 3 working days. We will also advise how long it will take to resolve the matter and keep you informed at all times. Customer Services If you have any questions or comments about an order or our products in general, please do not hesitate to contact us at info@silvergladejewellery.co.uk or call us on 02476 634477. We aim to respond to all enquiries within 48 hours. Quality and Our Jewellery We are official stockists for all the brands on our website and they are all available instore. All of our jewellery is hallmarked and carries the 925 stamp of quality. We inspect all of our jewellery when it is purchased and before it is despatched to ensure that your purchase is of a high quality. Hallmarked sterling silver is a precious metal and contains 92.5% silver. This is the legal standard of purity set by the Assay offices in Britain and is the standard used by most silver jewellery around the world. Caring for your silver jewellery Here are a few things that may be useful to jewellery owners; Try to keep you pieces apart so that they don’t rub together or get tangled. Silver needs to be cleaned regularly as it naturally tarnish’s in our atmosphere, although this is not recommended we recommend polishing your jewellery with a high quality silver cloth to maintain its original condition. Try to keep stones away from soaps etc as this can damage the stone over time. Some times silver will oxidise (turn black) when they come into contact with your skin. The natural acids in your skin can react to the additional metals that make up the silver. |